FAQs
What is ClingKit?
What exactly is this?
ClingKit is a personalized dress-up kit starring your actual pet. You upload a photo, use our online fitting room to dress them in clothes and accessories, and we print everything on static cling vinyl – your pet’s silhouette plus every accessory, each as its own piece. You stick them on the included play surface, your fridge, mirror, whiteboard, window, or whatever smooth surface you have. Then you dress them up. Then you rearrange the outfit. Then you do it again.
Wait, is this just a sticker?
Who is this for?
The Product
How big is the pet cling?
What surfaces does it stick to?
Smooth, non-porous surfaces: refrigerators, mirrors, whiteboards, windows, glass, tile, and acrylic. It will not generally stick to painted walls, rough surfaces, or anything with a texture. A smooth fridge (which most are) makes the most sense to us, but you do you.
Does it leave a residue or damage surfaces?
Can the accessories stack on top of each other?
Does it work on matte surfaces?
Photos
What kind of photo do I need?
- Full body. No head shots.
- Facing and looking straight at the camera.
- Sitting on a hard surface like a patio or driveway – not grass (which will cover their toes)
- Good lighting, no heavy shadows.
- Simple or plain background is a plus – it helps us cut a clean silhouette.
What if my pet refuses to sit still?
Can I do a different pose?
What file types do you accept?
My photo is on my phone. How do I get it to my computer?
A few easy ways: AirDrop it if you’re on Apple devices, upload it to Google Photos and download the original to your desktop, or plug in via USB if you’re on Android. If you email it to yourself, just make sure to send it as an “actual size” or “original” attachment – most email apps will offer that option, and some will compress it automatically if you don’t. Any method works, just make sure the file that lands on your computer is the full-size original. We need at least 1500px on the shortest side, and most modern phone cameras are well above that – as long as you don’t let anything squeeze it down in transit.
Do you keep my photo?
The Fitting Room
How does the fitting room work?
Do I have to create an account?
Can I come back and add more accessories later?
Is the fitting room mobile-friendly?
Until we can bend space and time (we’re working on it), the fitting room is only a full desktop experience. Why? Because fitting involves dragging, resizing, and layering accessories, which is just too small and fussy to do on a phone screen.
Some of the accessories don't fit or look good on my subject. Now what?
While we build every accessory to work on as many shapes and sizes as we can, pets (and people) come in a wonderful, chaotic range of proportions, and every so often the math just doesn’t math. A skinny top hat probably isn’t going to look quite right on a wide-headed bulldog, no matter how much you resize it. (Although… we do love pretty much any ill-fitting accessory on a pet. That’s kind of the fun of it.)
A few things worth trying first: play with the sizing and rotation in the fitting room – sometimes a slight tweak in scale or angle makes a surprising difference. But if it just isn’t working, skip it and find other ones that do.
If you’re consistently running into fit issues, feel free to let us know what subject and accessory combo is giving you trouble – it genuinely helps us make the next version of that accessory work better for more shapes.
Orders & Shipping
What comes in my kit?
Do I have to buy some sort of bundle?
How long does it take?
Can I order more accessories for a pet I already have a kit for?
Can I return my order if I don't like it?
Unfortunately, no. Every ClingKit is a custom product and cut specifically for your pet’s photo. So once it’s made, there’s no one else we could sell it to – it really only works for the one subject – be it dog, cat, or grandbaby – it was built around.
Of course, if something’s actually wrong with your order – a piece missing, damaged, or not what you asked for – tell us and we’ll fix it.
We know getting the fit just right in the fitting room can take a little trial and error, and we’re always happy to help if something looks off before you order – just reach out. But once the order is submitted, we print it, you stick it, and it’s a done deal.
Currently & Coming Soon
Do you only do dogs and cats?
Well, it’s complicated. Technically there is no reason why ClingKit wouldn’t work with a horse, rabbit, wallaby, parakeet, or any other animal that can look you straight on. And since we can’t guarantee it will work, for now, officially we only support dogs and cats. But for those interested in experimenting with other animals, we solute you! If you can dress it in our fitting room and you like the way it looks, we’ll print it.
A note about humans: ClingKit can work with photos of people. But the functionality is not currently optimized for the human form. Our roadmap plans to add a more tailored experience for human ClingKits (think bridesmaid gifts, dressing up mommy and daddy at bath time, custom gift for grandpa’s 80th, etc.)
Will you do seasonal or themed accessory packs?
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